• For Spectrum Customers
  • How do I add EPIX to my Spectrum subscription?
    Spectrum offers two options for adding EPIX depending on your Spectrum subscription. 
    Spectrum TV subscribers can add EPIX as a premium service.  EPIX comes with access to EPIX on TV, EPIX On Demand with over 150 movies, and thousands of EPIX movies streaming to your computer or internet-connected devices.  Internet-connected devices include tablets, smart phones, and streaming media players like Roku.
    At no extra cost, Spectrum Internet Plus, Max, or Ultra100 subscribers get EPIX on charter.net, on EPIX.com, and streaming to internet-connected devices.  Additional access to EPIX on TV and EPIX On Demand requires a Spectrum TV and EPIX subscription.  If you’d like to upgrade your Spectrum Internet service to one of the three levels that includes EPIX streaming movies, please click here for more information. 
    You can also always call Spectrum directly at 1-888-438-2427. 
  • What is EPIX Online Content?
    EPIX Online content consists of thousands of viewing choices online each month and is available at no additional charge with your Spectrum TV EPIX subscription. Plus, it’s included at no additional cost with Spectrum Internet Plus, Max, and Ultra100! To watch, use your Spectrum login at either www.spectrum.com/ or EPIX.com.
  • How do I log in to access EPIX Online Content?
    Use your Spectrum credentials to access EPIX Online Content.

    •Customers with Spectrum Internet should log in with their charter.net email address, password and service address zip code

    Your Charter credentials can be entered at either www.charter.net/ or EPIX.com

    To set up additional EPIX logins, visit www.charter.net/user-preferences/. Each qualifying customer can have up to 10 logins.
  • How do I set up EPIX Online Parental Controls?
    The Spectrum Head of Household can set viewing permissions for all sub-account holders by visiting this page. By default, all sub-accounts are set to PG-13 and TV-14.

    Please note: You may need to log out and log back in for parental control settings to take effect. If you are logging in and out with multiple users and changing parental controls on the same browser, you may also need to clear your browser’s cookies.
  • Why am I having trouble with my parental controls?
    The Spectrum Head of Household can set viewing permissions for all sub-account holders by visiting spectrum.net/user-preferences/. By default, all sub-accounts are set to PG-13 and TV-14. If you have questions regarding who is listed as the Head of Household, please contact Spectrum for verification. You can reach a Spectrum representative online by clicking here or by calling 1-888-438-2427.

    Once you have changed your parental controls, please be advised that you must log out, clear your cookies, and wait about five minutes for the cache to clear before logging back in. The new parental controls should now be set. If you’re using an EPIX app on a mobile device, please log out of the app and log back in, once you’ve successfully updated your parental controls on EPIX.com.

    If you have any further questions, you can contact Spectrum by following this link.
  • Need more help?
    Click here for more help from Spectrum.